Most graduates from our programmes not only learn to manage conflict, but also go on to work, to study, and to volunteer in their communities. Time and again, we see their positive impact on those around them.

The difference we make

Our research shows that once young people learn to manage conflict and realise their own capacity for change their life outcomes improve dramatically. 

They’re more likely to have better relationships with their family and peers, reducing their risk of ending up homeless or in gangs. 

They develop better attitudes towards education and employment, increasing their chances of staying in school or getting a job.

They learn to step away from negative situations, leading to reduced violence in their peer groups and communities.

Practitioners working with young people gain tools and techniques for direct use in their work and build confidence in helping young people deal with challenging emotions.




In 2016, we delivered our programmes to 759 young people and 708 adults


agreed that the course helped them learn how to resolve conflict


stated that they had become more aware of positive relationships


were in employment, education or training (compared with 69% at the start of the course)

Evaluation & Impact

Our annual Impact Report summarises the results of our work. Our approach to evidencing impact has been recognised by New Philanthropy Capital, London’s first evidence hub on children and youth, funded by the Greater London Authority. 

We use a variety of evaluation methods to measure outcomes including validated psychological tests, our own Journey of Change tool, as well as qualitative and quantitative research. Our impact is measured at three levels which occur during and after participation in our courses: 

  • Personal outcomes:  when the participant realises an insight about the conflict they experience which helps them identify other choices or actions to take. 
  • Interpersonal outcomes: when participants use insights gained to deal creatively with conflict for themselves and for the people around them. 
  • Societal outcomes: when the participant develops new ways of interacting with their community and makes more of the opportunities around them. 

An example evaluation, which Project Oracle validated at standard 2, can be found here.

Read more on our approach in our Theory of Change which distils our learning of nearly 30 years into one document so that we can easily explain what we do, how it works and how we define and measure success.